Frequently Asked Questions

Find answers to common questions about our products, services, and policies. Can't find what you're looking for? Contact us.

🔍

How do I place an order?

Simply browse our products, click on any product to view details, and you'll be redirected to our affiliate partner CJ Dropshipping to complete your purchase. You'll enjoy the same quality products with reliable shipping.

What payment methods do you accept?

Payments are processed securely through CJ Dropshipping, our trusted affiliate partner. They accept major credit cards (Visa, Mastercard, American Express) and various other secure payment options.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. CJ Dropshipping typically offers: Standard shipping (3-7 business days domestic, 7-21 business days international), Express shipping options are also available for faster delivery.

Can I track my order?

Yes, once your order ships through CJ Dropshipping, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

What if my order arrives damaged?

If your order arrives damaged, please contact CJ Dropshipping customer service immediately with photos of the damage. They'll arrange for a replacement or full refund at no cost to you.

What is your return policy?

We work with CJ Dropshipping to provide a 30-day return policy for most items. Products must be in original condition and packaging. Please see our detailed Refund Policy page for complete terms and conditions.

How do I return an item?

Contact CJ Dropshipping customer service team with your order number. They'll provide you with return instructions and a prepaid shipping label if applicable.

When will I receive my refund?

Refunds are processed within 3-5 business days after CJ Dropshipping receives and inspects your returned item. The refund will appear in your original payment method within 5-10 business days.

Can I exchange an item instead of returning it?

Yes, CJ Dropshipping offers exchanges for size, color, or similar product variations subject to availability. Contact their customer service team to arrange an exchange.

Are your products safe to use?

All our products are sourced through CJ Dropshipping from reputable manufacturers and comply with relevant safety standards. However, individual reactions may vary. Always read product labels and consult healthcare professionals if you have concerns.

Do you test products on animals?

We prioritize cruelty-free practices. We work with CJ Dropshipping to ensure products are not tested on animals and many are certified cruelty-free by recognized organizations.

Can I use multiple products together?

While many products can be used together, we recommend consulting the product instructions and possibly a healthcare professional for personalized advice, especially for health supplements.

What if I have allergies or sensitivities?

Always read ingredient lists carefully and perform patch tests for topical products. If you have known allergies, consult with a healthcare provider before trying new products.

Do your health calculators provide medical advice?

No, our health calculators and tools are for informational purposes only and should not replace professional medical advice. Always consult healthcare professionals for medical guidance.

I forgot my password. How do I reset it?

Click the 'Forgot Password' link on the login page and enter your email address. You'll receive instructions to reset your password via email.

How do I update my account information?

Log into your account and go to the 'Account Settings' or 'Profile' section where you can update your personal information, shipping addresses, and preferences.

Why can't I access certain features on mobile?

Our website is optimized for mobile devices. If you're experiencing issues, try refreshing the page, clearing your browser cache, or updating your browser to the latest version.

How do I unsubscribe from emails?

You can unsubscribe by clicking the 'Unsubscribe' link at the bottom of any email we send, or by updating your email preferences in your account settings.

Do you offer wholesale or bulk pricing?

Yes, we offer special pricing for bulk orders and business customers through our partnership with CJ Dropshipping. Please contact our business development team at marwariluxe@gmail.com for more information.

Can I become an affiliate or partner?

We have affiliate and partnership programs available. Please reach out to marwariluxe@gmail.com with details about your proposal and audience.

Do you accept product submissions from brands?

We carefully curate our product selection through partnerships with CJ Dropshipping. If you're a brand interested in partnering with us, please submit your proposal to marwariluxe@gmail.com.

How can I contact customer service?

You can reach our customer service team via email at marwariluxe@gmail.com, or through our contact form. For order-specific issues, please contact CJ Dropshipping directly. We're available Monday-Friday, 9 AM-6 PM EST.